A friend, who’s a business-owner asked me: “Jeff, my folks were recently having a good-natured debate about which department, team or individual is more important, i.e., service, sales, ops, credit, etc. What’s your opinion?” Answer:
I’m a big fan of random of acts of kindness. Now you may be asking yourself, “What the heck does this have to do with results and peaking my profits.” Actually, everything! I’ve always firmly
It wasn’t the words, it was the sound in his voice that told me something was wrong. During a recent phone conversation, a friend assured me everything was good in his life—with family and biz.
A subscriber asks: Jeff, as much as I try to stay focused, I’m often easily distracted. What do you suggest? Answer: Great question. One we could easily spend hours on. Yet in the interest of
