His journey began in 1945. He was a recent high school graduate and now an 18-year-old “Navy Man.” A Petty Officer Third Class. Yet little did he realize, he’d receive a hero’s welcome for his

While standing in the checkout line at Whole Foods Market, I glanced up. Emblazoned on the wall, is a series of simple, yet powerful signs. The first one, is about six feet long and brown,

Bruce Jenner walked into our radio station early. He had a big smile, a warm handshake and a friendly, relaxed demeanor. Bruce was gracious, charming and funny. On-the-air and off. Some guests would only be

A client asked, “Jeff, what strategies, attitudes or behaviors, will help me drive results daily and for the long-term?” Super question! For days or years…of significance and success, be sure to implement these “fantastic four!”

Daily, I’m never quite sure, where I’ll discover that valuable nugget or significant keeper. That’s why I always keep my eyes and ears open for “moments of significance.” Here’s an example. I was in Dallas,

A frustrated friend once said to me, “When a prospect or client tells me ‘No,’ I take it personally. And it becomes really tough for me to recover and bounce back quickly. What do I

Who consistently delivers great service? That’s an easy one. The Ritz Carlton. I’ve never had a bad experience at a Ritz. And if something unexpectedly goes awry, they fix it. Fast! In March, 2004, I