Daily, I’m never quite sure, where I’ll discover that valuable nugget or significant keeper. That’s why I always keep my eyes and ears open for “moments of significance.” Here’s an example. I was in Dallas,

A frustrated friend once said to me, “When a prospect or client tells me ‘No,’ I take it personally. And it becomes really tough for me to recover and bounce back quickly. What do I

Who consistently delivers great service? That’s an easy one. The Ritz Carlton. I’ve never had a bad experience at a Ritz. And if something unexpectedly goes awry, they fix it. Fast! In March, 2004, I