A workshop participant once said to me, “Jeff, we’re living in the days of the Jetsons, but we’re serving our customers, like the days of the Flintstones.” There’s always a better way. Your challenge, is
Have you ever heard the figurative business suggestions to “sharpen your axe” or “polish your tools?” Me too. Well now, I’m gonna suggest, you also wield your saber. Or, S.A.B.E.R.! A saber is a slightly
In 1999, when we celebrated our son Chad’s 10th birthday at a local I-MAX theatre, it was your basic evening of popcorn and pandemonium. We tried, with little luck, to corral a dozen hyper-energized ten-year-old
Several years ago, on a flight to Richmond, Virginia, I glanced out the airplane’s window and was inspired by the blue skies and white clouds to write the following: ASCEND MY FRIEND! What hurdles are
On a daily basis, I confronted the world’s toughest negotiators. No, not clients. My kids! Especially when they were younger. They were relentless. Aggressive. And didn’t know the meaning of “No!” To them, “no” simply
A reader asks: Jeff, when I turn on the radio or TV, or pick up a newspaper or magazine, sports broadcasters and even business journalists are talking about the remarkable transformation of your beloved Chicago
His journey began in 1945. He was a recent high school graduate and now an 18-year-old “Navy Man.” A Petty Officer Third Class. Yet little did he realize, he’d receive a hero’s welcome for his
A subscriber asks: Jeff, as much as I try to stay focused, I’m often easily distracted. What do you suggest? Answer: Great question. One we could easily spend hours on. Yet in the interest of
While standing in the checkout line at Whole Foods Market, I glanced up. Emblazoned on the wall, is a series of simple, yet powerful signs. The first one, is about six feet long and brown,
Bruce Jenner walked into our radio station early. He had a big smile, a warm handshake and a friendly, relaxed demeanor. Bruce was gracious, charming and funny. On-the-air and off. Some guests would only be
